Queen's Hospital

Queen's Hospital 2023-04-27 Person 4 5 0

I was triaged a lot quicker than expected and my visit totalled about 6 hours. The staff, although extremely busy were all lovely and helpful. All nhs staff absolutely deserve pay rise they are fighting for

I can’t think of anything

Queen's Hospital 2023-04-27 Person 4 5 0

I think individually that everyone was knowledgeable, kind and compassionate, but I also got the sense that each dept thought the other was useless! Because of this the overall impression was an unconnected mess punctuated by moments of fantastic care.

Connect better. When I’m sent to a different sept I don’t want to be told that I need to go back there because they don’t have my notes, or that someone has given me incorrect information

Queen's Hospital 2023-04-27 Person 5 5 0

Everybody from the ambulance staff to a & e and on sky ward couldn’t have done more.

Food was not good but the care was excellent

Queen's Hospital 2023-04-27 Person 5 5 0

Members of the cope team were kind, friendly and extremely helpful.

I did not know anything about the cope team visiting until I was discharged from hospital. I would have felt less anxious about how I was going to receive physio if I'd have known before or soon after the operation.

Queen's Hospital 2023-04-27 Person 1 5 0

On 25 April I attended an appointment at the ophthalmology unit, The appointment time was 9,30 Shortly after arriving I was taken to a room and given all sorts of tests. At the end of this she said she would put drops in my eyes to dilate them ready for the doctor to look. I went to the area to wait and sat there for an hour, I then spoke to a nurse and asked if she could tell me how much longer I would be waiting. She went away and came back to me that the clinic was running 2 hrs behind, I asked if that meant I had another hour to wait as I had already been waiting for an hour. She said I don't know it will be when it will be. Again I asked if I would have time to go and buy a drink and she said well if you leave and they call you you will have missed your appointment. At that point I had no option but to leave. Not only did I have to make my way home with poor eyesight but the feeling that the member of staff I spoke to could not care less about me gave me very poor expectations of future visits being any better

There is obviously something very amiss with the way appointments are arranged as my initial appointment was 9,30 and I was told that the clinic was running 2hrs behind. Perhaps appointments need to be spread over a longer period of time. The member of staff I spoke to could have been a lot more civil. I had been at the hospital since 9.15 as I will never arrive late for any appointment and when I asked her at 11,30 if I had time to go a buy a drink she told me if I left I might miss my appointment. Would it have taken too much time to make a not of my name and say I had just gone to get a drink and would be back soon. In truth I am truly disgusted at the way I was treated and feel that I have been let down really badly by the NHS.

Queen's Hospital 2023-04-27 Person 5 5 0

I was seen promptly and greeted with smiles.

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Queen's Hospital 2023-04-27 Person 5 5 0

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Queen's Hospital 2023-04-27 Person 5 5 0

It was excellent, no waiting time,staff from reception to cubicle were very very nice. All staff were very professional, polite, couldn't have had better care and service. Thankyou very much.

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Queen's Hospital 2023-04-27 Person 5 5 0

I'm in hospital several times since August 2022. I am totally surprised and extremely astonished to realise how hard the junior doctors, nurses receptionists and the ambulance people are working so hard. I am completely overwhelmed by the caring and helping services received from King George and Queens hospital. I now relise that all the nurses, junior doctors ambulance staff should be rewarded for their hard work.

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Queen's Hospital 2023-04-27 Person 5 5 0

Very prompt, friendly and extremely helpful.

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